Inbound Sales & Service
Inbound Sales & Customer Service
Our inbound telemarketing and customer service outsourcing services include:
- Customer life-cycle management
- Account management / customer retention
- Billing and invoicing queries
- B2B account service management
Before VOCA engage in any inbound activity, we diligently asses your data to ensure the work we undertake is done in the most cost efficient way. To do this we utilise up-to-the-minute workforce optimisation technology. Only through adopting this process at the outset can we continually monitor and share information with our clients and manage each customer transaction at the best cost to serve.