Inbound Sales & Service

Inbound Sales & Customer Service

Our inbound telemarketing and customer service outsourcing services include:

  • Customer life-cycle management
  • Account management / customer retention
  • Billing and invoicing queries
  • B2B account service management
  • After sales contact and servicing requirements
  • Payment processing
  • Fault diagnostics
  • Logistics tracking/returns service
  • High value customer queries
  • Correspondence and complaint handling
  • 24 x 7 hours 365 days capacity
  • Product support
  • Distribution management

Before VOCA engage in any inbound activity, we diligently asses your data to ensure the work we undertake is done in the most cost efficient way. To do this we utilise up-to-the-minute workforce optimisation technology. Only through adopting this process at the outset can we continually monitor and share information with our clients and manage each customer transaction at the best cost to serve.