Inspiring People

WE ARE QUALITY

We strive to be the best, which means quality is part of our everyday routine – it is part of our culture, the way we work and why we take pride in what we do. Our dedication to quality is reinforced by proven internal processes and procedures. We are serious about delivering a high standard that’s why VOCA are ISO 9001:2008 certified, this recognition certifies that we provide a quality solution from initial evaluation to final delivery.

We have motivated, committed and involved people within our company who strive to achieve all our organisational goals and objectives. With an in-house trained ISO auditor and an experienced quality and compliance team we can provide our clients with a consistent high level service.

OUR PEOPLE MATTER

Our people are our success, they make VOCA what we are today and what we’ll be in the future. Our ability to meet the needs of our customers, take on new challenges and achieve our goals depends wholly on the capability within our organisation and the people we employ. This is why we’re building the best possible team and providing them with the tools, support and training they need to thrive and succeed.

Making sure our people have the right capabilities and skills to meet the future and changing customer needs is essential to our strategy. Our employees come from diverse backgrounds with differing levels of competency, education and experience. Everyone has the opportunity to develop their full potential.  We love our employees to learn and our aim is to deliver highly inspirational, stimulating and fun learning. We’ve created programmes of support and training that all our people can access. We draw on a variety of learning techniques to enable all to take on board the learning and development messages. All of our work is interactive, participative and collaborative.

We provide comprehensive learning & development opportunities at a variety of levels to suit the needs of all VOCA employees, ranging from workshops for Telesales Executives to developmental programmes for Senior Managers.

We are working towards Investors In People and Healthy Working Lives.

FUN AND FLEXIBLE

We want VOCA to be a great place to work, where people really can be their best. That means encouraging talented people to join us and helping them to realise their potential. It also means fostering a culture of opportunity that motivates people to aim high, and reach their goals.

Getting the best means making sure VOCA is a fun and rewarding place to work. We are a family friendly employer with the ability to offer our employees flexibility to meet family needs, personal obligations, and life responsibilities conveniently. We have designed flexible working shift patterns to accommodate busy lifestyles. This increases our office morale reduces absenteeism and increases our recruitment ability and ultimately allows employee to work when they accomplish the most, feel enthused and enjoy working.