Our state-of-the-art technology from Dell, combines their latest shared infrastructure servers, switches and ultra-small form factor pc’s, which in jargon free terms means less space needed, less power and much more energy efficient, making VOCA a truly green company.
We’ve also implemented a system that has multiple redundancies in place to ensure maximum availability of all services.
Information, system and building security is critical, so we employ the latest digital closed circuit camera equipment, secure door entry that can be locked down using predefined events and secure access to all computer related equipment like pc’s or servers. We’ve chosen to guarantee all of our client data is stored at a secure location within a data centre environment. Our dialler platform provides Ofcom compliant Inbound, Outbound and Blended call strategies accompanied with any custom IVR and text services to cover any activity or campaign.
For added security all calls can be recorded, logged and monitored automatically or by supervisors remotely from any location, with all dialling history instantly available to any supervisors assigned to specific campaigns or pre-set teams.
VOCA – secure, cost effective and very green!