Virtual Receptionist

It’s a well known fact that 80% of customers won’t call back if they get an engaged tone or answering machine. Our Virtual Receptionist service answers your calls quickly, in your company name. They advise the caller that you’re unavailable, and will take caller details and a message. This is emailed to you and can also be sent by an SMS message to your mobile. Alternatively, we can forward the call to you at an alternative landline or mobile number should you be available.

Our services include

  • Telephone Answering
  • Message Taking
  • Emergency Response
  • Overflow Call Handling
  •  Media Response
  • Brochure Request
  • Holiday and Term Cover

We provide all our customers with a dedicated account manager, as well as detailed reports on our performance in answering your calls, whilst providing you with the relevant messages. We record 100% of our calls, so if you ever need to hear the call for yourself, it is available on request.